FAQ

  • GiNO Mattress
  • Sleep Trial
  • Product Safety
  • Mattress Sizing
  • Mattress care
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  • GiNO Pillow
  • GiNO Foundation
  • GiNO Mattress Protector

FAQ

GiNO appreciates the finer aspects of a good night's sleep such as high quality materials, breathable and hypoallergenic foams, excellent quality control, and high product safety. Every GiNO mattress is made at the same factory outside of Florence, Italy and uses only 100% made-in-Italy materials which guarantees you are receiving a high quality mattress and we never view you as 'just another order'. We are also proud to have a production process that does not rely on toxic chemicals and we are able to provide you with a mattress that has passed Oeko-Tex Standard 100 requirements on every layer of the mattress.
GiNO is used with 100% made-in-Italy materials. All of the foams we use are expanded using water based technology which creates an open cell structure that leaves GiNO breathable and cooler than standard memory foam. GiNO's foams rise naturally using water pressure and air which also eliminates the use of toxic chemicals in the expansion process and makes GiNO a more natural and safer choice. We hold an Oeko-Tex Standard 100 certificate on all of our products to give you peace of mind while you sleep.
You can sleep on GiNO almost immediately after opening it. It might take closer to 24 hours for the corners to fully regain shape but we encourage you to start enjoying GiNO as soon as you get it!
No! The materials used in GiNO have an open cell construction so they stay cooler and are more breathable than traditional memory foam mattresses.
Not at all. GiNO is Oeko-Tex Standard 100 certified so it is free of off-gassing and foul odors as well as toxic chemicals, formaldehyde, and CFC's or VOC's that are harmful to you or the environment. Sometimes GiNO does have a faint odor but it is not toxic and does not come from chemicals.
We know buying a mattress can be stressful which is why we offer a 100-night sleep trail that starts the day GiNO is delivered to your door. It takes about 3 to 4 weeks for your body to fully adjust to a new mattress, especially if you've never owned a memory foam mattress before, so we recommend trying the mattress for at least 30 nights before you decide to return it. After 30 nights you'll be able to return the mattress up until the 100th night.
We understand it takes some time to adjust to a new mattress which is why we offer a 100 night sleep trial. After you receive your new GiNO we ask that you try it out for at least 30 nights before you make the decision to return it. After the 30th night you'll have up until the 100th night to make a return. If you do decide to return GiNO just send our customer service team an email. It's really as simple as that.
When you purchase a new mattress, especially if you made the transition to a memory foam mattress, we recommend that you try it out for at least 30 nights to give your body time to adjust. Over the course of time your body will begin to adjust and you'll get a better idea of how you like the mattress comfort.
You do not need to use a mattress protector in order to take advantage of the trial, however in order to keep your mattress clean over time we recommend using one.
Yes! GiNO comes with a 100 night sleep trial regardless if you purchase the mattress online or in a store. However, please keep in mind that when you purchase GiNO from an authorized retailer they will be the ones to answer any questions you have about the sleep trial and they will facilitate the return process.
We are committed to doing our part to help decrease the spread of COVID-19 which is why we are currently only offering contactless delivery with UPS and suspending our in-home white glove delivery option. Your GiNO mattress is also vacuum-packed as soon as it comes out of production which ensures the mattress remains clean and hygienic until it arrives on your doorstep.

GiNO's parent company, Magniflex, has also taken steps to show our appreciation and gratitude to healthcare workers, local communities, and government agencies on the front line working to contain the spread of the virus. We have worked to create disposable face masks that could be donated to the Meyer Hospital in Florence and also to the Forest Firefighting Surveillance Service (VAB - Vigilanza Antincendio Boschivo), which works hard to deliver groceries to the elderly and less fortunate.
GiNO is a much safter alternative to traditional memory foam mattresses. GiNO is made in an eco-friendly environment and all of our materials are non-toxic and Oeko-Tex Standard 100 certified. We also use fire retardants that are silica-based with no chemical additives. Often times memory foam is expanded through the use of chemical solvents, which can be toxic, and it is poured and baked to created a closed cell structure that traps in heat and leaves you hot throughout the night. However, GiNO's foam is expanded using water based technology that creates and open cell structure making it more breathable and cooler than standard memory foam. We also let the foam rise naturally using water pressure and air which means no toxic chemicals are used throughout the process.

All GiNO products have received the highest Oeko-Tex rating of Standard 100 and are free from:
  • Formaldehyde
  • Toxic Chemicals
  • Off-gassing or Foul Odors
  • CFC's or VOC's that are harmful to you or the environment
No! GiNO is Oeko-Tex Standard 100 certified which means all of our products are free from:
  • Formaldehyde
  • Toxic Chemicals
  • Off-gassing or Foul Odors
  • CFC's or VOC's that are harmful to you or the environment
All of our fire retardants are silica-based with no chemical additives and Oeko-Tex Standard 100 certified which means they are free from:
  • Formaldehyde
  • Toxic Chemicals
  • Off-gassing or Foul Odors
  • CFC's or VOC's that are harmful to you or the environment
All of our mattresses have passed the Standard for Flammability of Mattresses and Mattress Pads (16 CFR 1632) and also the Standard for the Flammability (Open Flame) of Mattress Sets (16 CFR 1633).
GiNO is 10 inches tall.
There are a lot of factors to consider when deciding what size bed you should buy. You should be sure to take into account how big your bedroom is and what size furniture can fit into it without feeling too cramped. Make sure you also think about how much walking distance you need to move around the room and each side of the bed as well as how bulky your furniture is. Just be sure to measure your space (maybe even twice) and take a look at the dimensions of your furniture and mattress before making your final decision.
Determining the size of bed you should get is a personal preference and all depends on how much space you have in your room. We would just recommend you measure the room and take into account the size of your furniture before making your final decision. But whatever size you do decide on, we're sure GiNO will fit in just fine!
A Twin mattress measures 39"" W x 75"" L while a Twin XL mattress measures 39"" W x 80"" L, so the difference is a simple 5"" of length.

If you want to purchase a Split King mattress you should order two Twin XL mattresses. Twin XL mattresses are also commonly used in dorm rooms at colleges. Regardless of what size mattress you need, we always recommend you measure your bed frame before placing an order.
Yes! GiNO can be made into any custom size and non-traditional shape, including mattresses for RVs, boats, planes, and other non-traditional locations. If you are interested in more details on a custom GiNO matress please contact our customer service team.
No, we do not recommend using GiNO on a sofa bed. Once opened GiNO is not intended to be folded again.
GiNO should be compatible with your Murphy bed but we would recommend checking on the available clearance for mattress thickness and weight requirements. GiNO is 10 inches thick so make sure that thickness fits inside your Murphy bed before purchasing. Weight is also important when deciding on a mattress for your Murphy bed, if the mattress is too light the may will not stay down but if it is too heavy the bed may risk not staying closed, it all depends on the mechanism.

Also, please keep in mind that storing any mattress in an upright position for a long period of time may impact the mattress' durability and cause more strain on the mattress.

GiNO mattress weights:
  • Twin – 37.5 lbs
  • Twin XL – 39.7 lbs
  • Full – 52.9 lbs
  • Queen – 61.7 lbs
  • King – 79.4 lbs
  • Cal King – 79.4 lbs
GiNO shouldn't take more than 8 minutes to fully expand. The corners may take closer to 24 hours to fully regain shape but the mattress will start to expand as soon as it's removed from the plastic wrapping.
We recommend using either a flat platform, a foundation with slats, or an adjustable base to fully support your GiNO mattress and to prevent the mattress from losing shape over time. A foundation with slats is ideal for support as well as ensuring mattress breathability and dissipation of excess moisture. A good foundation should have a central support rail in queen and king sizes, with slats no more than 2.5” wide and no more than 3” apart from each other.

We do not recommend using a box spring with your mattress as it does not offer the necessary support for the mattress and it will cause the mattress to lose shape over time. Using a box spring will also void the mattress warranty.
Of course! GiNO is able to adapt to the movements of an adjustable base just fine. And don't worry, using an adjustable base wil not cause GiNO to lose shape or alter the comfort of the mattress.
Of course! GiNO comes with a removable cover that can be delicately machine washed in cold water. Please keep in mind that excessive use of water, heat, or detergent may alter the shape, color, size, and comfort of the cover.

If you have specific questions about washing the cover we recommend reaching out to our customer service team first.
Currently GiNO's cover is not available for purchase. However, if you have any questions regarding damage to the cover please reach out to our customer service team and we will try to help you as much as possible.
Once expanded GiNO is not designed to be folded. We recommend keeping GiNO in the box until you reach his final destination and opening him there. If you are moving and plan to take an expanded GiNO with you then we would recommend using a mattress bag to help protect him.

We encourage you to open the mattress whenever you receive but if you are not ready to open GiNO as soon as it arrives then we would we recommend looking for the expiration date sticker on the outside of the box that gives the date it needs to be opened by. But don't worry - your mattress doesn't actually expire, that's just the date it needs to be expanded by.
Everyone has a different approach to mattress buying, so if you want to try GiNO before you purchase it we encourage you to visit one of our authorized retailers ahead of time. However, if there are no retailers in your area or if you want to wait to try GiNO in the comfort of your own home then purchasing GiNO online and using our 100-night trial might be the best choice for you.
The major difference between purchasing GiNO in store or online is the ability to try it before you buy it. When you visit one of our authorized retailers you'll be able to lie on GiNO and get a feel for the comfort. All GiNO mattresses are manufactured in a single factory outside of Florence, Italy so rest assured, no matter where you purchase GiNO from the quality will always be the same.

Purchasing directly from an authorized retailer also means that they will handle the 100 night sleep trial and return process. If you purchase directly from our website then you'll only work with us throughout these processes.

To find a local retailer near you please visit our store locator.
We definitely encourage you to try GiNO before you purchase it which is why you can find him in some of our favorite stores across the country! Just visit our store locator to find a location near you.

If there are no stores in your area you can still purchase GiNO directly from our website to take advantage of the 100-night trial. And if you think GiNO would be a great fit in your area be sure to let us know so we can look for a retail partner near you.
Your purchase may be subject to state sales tax. To find the exact amount you will need to pay in taxes, enter your shipping address at checkout (no credit card required) and the sales tax will be calculated.
Currently we are not able to offer gift cards. However, if you have any questions regarding payment we recommend reaching out to our customer service team.
The best way to know about promotional codes or sales on GiNO is to subscribe to our newsletters using the form in the footer of our website and follow us on social media.
If you have a promo code that you forgot to apply to your order please reach out to our customer service team, we're happy to help!
Yes, for an additional fee we would be able to help arrange the pickup and disposal of your current mattress. Please reach out to our customer service team for more information.
Yes! We offer financing through Klarna.
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. To learn more visit Klarna's website.
Buying with Klarna allows you to split the purchase into manageable installments over time.
Klarna offers financing options similar to a traditional credit card but without the physical card. To use Klarna simply select to pay later with financing and choose your preferred payment plan. To apply for the one-time credit agreement complete a simple, 4-step credit application and you will instantly know if you are approved and can complete the order right away. As soon as your GiNO ships you will receive an email from Klarna outlining your payment schedule.
Klarna may perform a soft credit check as part of their application process. This type of check will not impact your credit score or show up as a hard inquiry on your credit report. To learn more visit Klarna's website.
You'll need to complete a simple, 4-step credit application with Klarna and they will let you know instantly if you are approved and can complete the order right away.
Klarna does not charge monthly interest or fees on your purchase and they will let you know of the annual interest rate when you choose your preferred payment plan (6-36 months) and before you complete the transaction.
The quickest and easiest way to make payments and check the status of your payments is directly through Klarna's website website or on their app.
Please reach out directly to Klarna if you have questions about the financing approval process.
GiNO ships free to all states in the continental U.S. (excluding Hawaii, Alaska, and U.S. protectorates).
All GiNO mattresses are manufactured in our factory in Italy. Your mattress will either ship directly from Italy or from our Miami, FL warehouse. But don't worry about the timing - the transit time is no more than 8 business days regardless if it ships from Italy or Miami.
Once you've placed your order, GiNO typically ship within 2 business days. Transit time is determined by UPS but typically takes 2-6 business days within the contiguous United States. Please keep in mind that UPS Ground does not typically deliver on Saturday or Sunday. Delivery may also take longer during/after the holidays or severe weather conditions.
Since UPS is a third party shipping company we are unable to guarantee that your order will be delivered on a specific date. Occasionally there are weather or operational delays that could impact your UPS delivery so we recommend paying attention to your order tracking number. However, we will try our hardest to make sure your GiNO mattress is delivered in a timely manner without delays.

If you need us to hold on to your order for a little longer after you place it just reach out to our customer service team and we'll see if it's possible to delay the order until a specific date.
UPS Ground handles all of the deliveries for GiNO and they do not typically deliver on Saturday or Sunday. We would suggest keeping a close eye on your tracking number to find the most accurate delivery date.
Our fastest shipping method is with UPS ground, which typically takes 5 business days to deliver once your order ships. If you have questions about expediting or delaying your order please reach out to our customer service team but please keep in mind that additonal fees may apply when you change the shipping method of your order.
GiNO ships with UPS.
Currently GiNO is only available in the US and we cannot ship internationally.
GiNO is currently only sold in the US so we are unable to ship to Canada at this time.
Twin and Twin XL – 46 inches x 14 inches x 14 inches
Full and Queen – 65 inches x 14 inches x 14 inches
King and Cal King – 85 inches x 14 inches x 14 inches
Twin – 55 lbs
Twin XL – 58 lbs
Full – 76 lbs
Queen – 89 lbs
King – 112 lbs
Cal King – 111 lbs
We're happy to offer you a 20-year prorated limited warranty against defects in workmanship and/or materials - other than fabric, zipper, or handles. The warranty covers a visible indentation of one side of the mattress equal to or greater than one and one quarter inches (1 1/4 inches). For more information on GiNO's warranty click here.
If you need to file a claim on your mattress warranty please reach out to our customer service team.
We offer a 20-year prorated limited warranty against defects in workmanship and/or materials used in GiNO. The warranty covers any visible indentation on one side of the mattress equal to or greater than one and one quarter inch (1 1/4 inch). If your GiNO mattress has any impressions of this size please reach out to our customer service team to file a warranty claim.
Oh no! If GiNO arrived with any sort of issue please reach out to our customer service team right away so we can get this straightened out.
We know buying a mattress can be stressful which is why we offer a 100-night sleep trail that starts the day GiNO is delivered to your door. It takes about 3 to 4 weeks for your body to fully adjust to a new mattress, especially if you've never owned a memory foam mattress before, so we recommend trying the mattress for 30 nights before you decide to return it. After the 30 nights you'll be able to return the mattress up until the 100th night.
If you have questions about returning GiNO please reach out to our customer service team. We will work with you to start the return process and help facilitate GiNO's pickup.
It's always free to return GiNO just make sure you request a return to our customer service team within your 100-night trial period.
No, there is no need to keep any of the original packaging. If, for any reason, you need to return GiNO just send us a message and we'll work with you to have your mattress locally donated or otherwise disposed of.
We try our hardest to make sure your returned mattress is donated to a local charity or is recycled. However, in certain cases when this is not possible the mattress will be disposed of.
If your order has not yet shipped and you wish to cancel it please reach out to our customer service team. However, if your order is currently in transit or you have already received your GiNO mattress you will need to follow the guidelines in our 100-night trial period in order to process a return.
We'll try to process your full refund within a week of your pickup. If you have any questions regarding your refund please reach out to our customer service team. If you financed your order through Klarna the refund will be handled directly through them.
Unfortunately we cannot exchange your GiNO mattress. However, if you reach out to us we'll be happy to find a solution.
Yes! GiNO Pillow is Oeko-Tex® Standard 100 certified which means that all of our materials are free from formaldehyde, toxic chemicals, off-gassing or foul orders, CFC’s or VOCs that are harmful to you or the environment.
The GiNO Standard Pillow measures 28 ½” x 16 ½” x 4 ¾” in size and weighs 3 Lbs.
The GiNO Standard Pillow has an interior of Memoform with an airyform technology for excellent breathability and added softness.
The GiNO Pillow has a removable cover that is machine washable.
GiNO pillows are made by using only breathable and hypoallergenic materials that are Oeko-Tex® Standard 100 certified, meaning they are free from harmful chemicals or VOCs.
If you are not completely satisfied with your GiNO Pillow, return your item(s) back to us within the first 30 days from the date you receive your original order for a full refund. For more information about returns, click here.
GiNO Pillows have a removable cover that is machine washable. Wash with cold water and a mild liquid detergent. We recommend to hang dry your pillow cover and do not use bleach. Please do not wash the foam core as this can damage the pillow.
GiNO offers a 3-year warranty on its pillows. For more information about the warranty, click here.
The GiNO pillow works for every type of sleeper, whether you are a back, stomach, or side sleeper!
The GiNO Pillow cover is made from performance fabric with silver fiber and 3D fabric on one side. Our signature performance fabric with silver fiber naturally creates a long-lasting protected environment to give you peace of mind while you sleep. The 3D fabric used on the backside of the pillow further increases its extreme breathability for a pleasant and lasting feeling of freshness.
The thin sock wrapped around the GiNO Pillow is an insulating layer to keep the pillow protected and hygienic.
Thanks to the Airyform technology, the channels present throughout the pillow core allow for optimal breathability and dispersion of moisture and heat, ensuring your pillow stays cool all night long.
Assembling your new GiNO Foundation is very simple. The foundation will arrive in five (5) parts that need to be attached together plus a three-piece (3) roll-out slat kit. Please refer to the instructions provided in the Foundation box for more details.
You can place the GiNO Foundation on an existing bed frame or platform base. We don't recommend placing the foundation directly on the floor. The GiNO Foundation is compatible with most bed frames.
We recommend using either a flat platform, a foundation with slats, or an adjustable base to fully support your GiNO mattress and to avoid the mattress from losing shape over time. A foundation with slats is ideal for support as well as ensuring mattress breathability and dissipation of excess moisture. A good foundation should have a central support rail in queen and king sizes, with slats no more than 2.5” wide and no more than 3” apart from each other.
On average, the slats are about 2.5 inches apart, though the spacing between them can vary a bit.
The shipping dimensions for the boxed foundation are as follows:
Twin/Twin XL/Full/Queen: 76 "" x 13 "" x 12 ""
King/California King: 80 "" x 13 "" x 12 ""

Shipping weights for the boxed foundation are as follows:
Twin/Twin XL/Full: 50 lbs
Queen/King/California King: 67 lbs
GiNO is happy to offer a 5-year manufacturing warranty on its KD foundations. For more information about the warranty, click here.
We recommend adding a mattress protector to protect your GiNO mattress from accidents, spills, stains, and keeping your GiNO mattress looking and feeling new.
The GiNO Mattress Protector is made from double-sided terry cotton for the summer and polyester for the winter.
For best results, we recommend you machine wash cold with tumble dry medium. Do not bleach or iron your mattress protector as this can break down the quality over time.
A mattress protector is a fitted sheet that creates a barrier between your mattress and the linens you use on it. It is used with the intention of preserving your mattress and to protect it from any damages. A mattress pad typically sits on top of your mattress and is used to change the comfort of the mattress.
We recommend every 2-3 months, but more if you have pets, have allergies, or if the protector has suffered any spills.
Not at all! Our mattress protectors do not trap heat while you sleep. It's purely used as a protective barrier to keep your GiNO mattress as clean and hygienic as possible.
The GiNO mattress protector does not alter the comfort of your mattress.
The GiNO Mattress Protector comes in 3 different sizes; Queen, King, and California King. The expandable skirt stretches to fit 10”- 20” mattresses.
GiNO offers a 10-year manufacturing warranty on its mattress protector. For more information about the warranty, click here.
Unfortunately, we are unable to accept returns on the GiNO Mattress Protectors. For more information about returns, click here.
Queen: 60"" W x 80"" L x 6'' H - 5 Lbs
King: 76"" W x 80"" L x 6'' H - 6 Lbs
California King: 72"" W x 84"" L x 6'' H - 6 Lbs
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